Request Existing Reference Number

E-mail Address:*    

* Must be address submitted for original quote.

Reasons You Did Not Receive Your Quote

When you request a price quote from U-Pack, a response is sent to the e-mail address provided. However, some customers have experienced difficulties getting their price quote from ABF U-Pack Moving.

The biggest obstacle is spam filters. Due to the war on spam, there is an increasing problem of legitimate e-mails not reaching the recipient's account. Often, the e-mails are being marked as spam and automatically deleted. In other cases, they are sent to designated spam folders or junk mail folders.

If you have requested a quote from U-Pack and did not receive a reply, the following solutions may help:

• After Business Hours
• Incorrect E-mail Address
• Check your Junk Mail Folder
• Add U-Pack as an Allowed E-mail Address
• Privacy Policy

If you continue to have problems receiving your quote, you may call U-Pack anytime at 800-240-7422.

After Business Hours
If you have requested a quote during normal business hours, you should get a response within the hour. Otherwise, you can expect to be contacted the next business day. U-Pack business hours are Monday through Friday from 7 a.m. - 8 p.m. CST.

Incorrect E-mail Address
Are you sure you provided your correct e-mail address? If you think you might have made an error please call 800-240-7422.

Check your Junk Mail Folder
Check your junk mail folder or other folders that contain e-mails marked as spam (bulk, spam, etc). Your moving quote might be there. You can add a rule to allow our e-mails to come to your account inbox. Each e-mail system is different and you might have to contact technical support to help you with this issue. (U-Pack will probably not be the only online company for which you have to do this.)

Add U-Pack as an Allowed E-mail Address
In many e-mail programs you can add a rule requesting that a specific e-mail not be filtered as spam. All initial quotes, resubmitted quotes, and replies from customer responses will come from a U-Pack representative whose e-mail address ends with @upack.com. Also, there are some keywords that are specific to the quote and not other spam messages, such as ABF U-Pack Moving, moving estimate, linear foot. Here are a few help pages to show you how to add U-Pack to your friends list.

• Yahoo!
• Outlook
• GMail
• Hotmail

Privacy Policy
In this time of increased spamming U-Pack understands why you might have reservations about making changes to your e-mail system to accommodate communications with you. Please read ABF U-Pack Moving's Privacy Policy to further understand U-Pack's stance and know that communications with you are only to conduct business for your upcoming move with U-Pack.